Effective Date: 30 July 2026

At TechGurus, customer satisfaction is important to us. We strive to supply quality products and services. This Refund & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Returns Eligibility

Products may be returned within 7 calendar days of delivery or collection, provided that:

• The item is unused and in its original condition.
• The product is returned in its original packaging with all accessories, manuals, cables, and documentation.
• Proof of purchase (invoice or receipt) is provided.
• The product has not been installed, programmed, modified, or damaged by the customer.

TechGurus reserves the right to inspect all returned items before approving a refund or replacement.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or supplied incorrectly:

• Software, software licenses, and digital downloads.
• Custom-built or configured computers and servers.
• Special-order or imported products.
• Consumables, including ink cartridges, toner, batteries, and storage media (unless defective).
• Clearance, end-of-line, or discontinued items marked as non-returnable.
• Products damaged due to misuse, neglect, incorrect installation, power surges, liquid damage, or unauthorized repairs.

3. Defective Products

If a product is found to be defective upon arrival or during the applicable warranty period:

• Notify TechGurus as soon as possible.
• The product may be tested to confirm the reported fault.
• If confirmed defective, the item will be repaired, replaced, or refunded at TechGurus’ discretion, subject to manufacturer warranty terms.

Products that are found to be fully functional after testing may be returned to the customer and may be subject to a diagnostic or testing fee.

4. Incorrect or Damaged Deliveries

If you receive:

• The wrong product,
• An incomplete order, or
• A product damaged during delivery,

please notify TechGurus within 48 hours of receiving the order.

Where applicable, TechGurus will arrange replacement or collection at no additional cost.

5. Refunds

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times are typically:

• EFT: 3–7 business days
• Credit/Debit Card: 5–10 business days (depending on the bank)
• Other payment methods: Subject to the payment provider’s processing times

Shipping, courier, installation, configuration, and service charges are generally non-refundable unless the return is due to an error by TechGurus.

6. Special Orders

Products specifically ordered or imported for a customer are considered special-order items and cannot be cancelled or returned once procurement has commenced unless:

• The item is defective,
• The incorrect item was supplied, or
• Required under applicable consumer protection laws.

7. Warranty Claims

Manufacturer warranties remain subject to the individual manufacturer’s terms and conditions.

Warranty claims may require:

• Product inspection,
• Diagnostic testing,
• Manufacturer authorization,
• Repair before replacement.

Warranty periods vary depending on the product.

8. Return Shipping

Unless the return is due to an error by TechGurus or a confirmed defective product, customers are responsible for the cost of returning products.

Customers are encouraged to use insured and trackable courier services, as TechGurus cannot accept responsibility for items lost or damaged during return transit.

9. Restocking Fee

Approved returns for non-defective products may be subject to a restocking fee of up to 15% to cover handling, inspection, supplier charges, and administrative costs.

10. Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under the Consumer Protection Act, 2008 (Act No. 68 of 2008) of South Africa or any other applicable legislation.

Where the Consumer Protection Act provides greater protection than this policy, the Act shall prevail.

11. How to Request a Return

To initiate a return, please provide:

• Invoice or order number
• Product name and model
• Serial number (if applicable)
• Description of the issue
• Photographs (where applicable)

Our support team will provide return instructions and a Return Merchandise Authorization (RMA), if required.

Contact TechGurus

For returns, warranty claims, or refund enquiries, please contact:

TechGurus
Email: sales@techgurus.co.za
Phone: +27 87 255 8862
Business Hours: Monday – Friday, 08:00 – 17:00 (South African Standard Time)

By purchasing from TechGurus, customers acknowledge that they have read and accepted this Refund & Returns Policy.