Effective Date: 30 July 2026

At TechGurus (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

• Full name
• Company name
• Identity or registration number (where required)
• Email address
• Telephone number
• Billing address
• Delivery address

Account Information

• Username
• Password (stored securely in encrypted form)
• Order history
• Customer preferences

Payment Information

Payments are processed through secure third-party payment providers. TechGurus does not store your full credit or debit card details.

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Website usage statistics

2. How We Use Your Information

We use your personal information to:

• Process orders and payments
• Deliver products and services
• Respond to enquiries and support requests
• Manage customer accounts
• Provide quotations and invoices
• Improve our website and customer experience
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory obligations
• Send important service communications

Where you have provided consent, we may also send promotional emails, newsletters, and special offers. You may unsubscribe at any time.

3. Legal Basis for Processing

We process personal information where it is necessary to:

• Perform a contract with you
• Comply with legal obligations
• Protect legitimate business interests
• Obtain your consent where required by law

4. Sharing Your Information

We may share your information with trusted third parties including:

• Payment processors
• Courier and logistics providers
• IT service providers
• Website hosting providers
• Cloud service providers
• Accounting and auditing professionals
• Government authorities where legally required

We do not sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information, including:

• Secure encrypted connections (SSL/TLS)
• Access controls
• Secure password storage
• Firewall protection
• Anti-malware systems
• Regular security updates
• Staff confidentiality obligations

While we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance your browsing experience
• Support website security

You may disable cookies through your browser settings, although doing so may affect certain website features.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this policy
• Comply with legal and tax obligations
• Resolve disputes
• Enforce agreements

When personal information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request restriction of processing
• Lodge a complaint with the Information Regulator of South Africa

9. Third-Party Websites

Our website may contain links to third-party websites. TechGurus is not responsible for the privacy practices or content of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. International Data Transfers

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that the receiving party provides an adequate level of protection.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without appropriate legal authorization.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

TechGurus

Email: privacy@techgurus.co.za

Phone: +27 87 255 8862

Business Hours: Monday – Friday, 08:00 – 17:00 (South African Standard Time)

POPIA Compliance

TechGurus is committed to complying with the Protection of Personal Information Act, 2013 (POPIA) and will process personal information lawfully, transparently, and securely in accordance with applicable South African legislation.